Frequently asked questions
How do I get a repair quote?
Use our instant quote tool: pick your glasses and the problem, then message us photos on WhatsApp.
Who pays the postage for repairs?
We send you a free postage label. If you decide not to go ahead with the repair, you pay the label cost back.
Can I return glasses I buy from you?
Yes. Everything we sell comes with a 14-day money back guarantee.
What does the 1-month warranty cover?
Glasses you buy from us come with a 1-month warranty on software. If something isn't working, message us on WhatsApp.
How do I sell my glasses to you?
Get an instant offer online, and we pay for your postage label. We confirm the final offer once we've checked your glasses.
Which glasses do you work with?
Ray-Ban Meta Gen 1 (RW4006 / RW4008), Ray-Ban Meta Gen 2 (RW4012), Oakley Meta HSTN and Oakley Meta Vanguard.
Do you ship outside the UK?
Yes. We ship to the EU and worldwide. Shipping is charged at the going rate for your country.
Do you do prescription lenses?
Yes. Message us your prescription and we'll quote you.
Can I fix a loose hinge myself?
The arms hold the battery, speakers and wiring, so it's easy to make things worse. Try our Learn game for fun, but for real damage book a repair.
Get an instant quote →Ask us on WhatsApp